Spanning Knowledge Base

Knowledge Base

Spanning Error Codes


Last Updated: Dec 09, 2013 12:15PM CST





Code 0






Error Code 0 Description:

This code typically indicates a server error. It can be caused by network connectivity issues and is in many cases self healing.


Next Steps:

Please wait for the next backup cycle to see if this issue clears itself up. If not, please contact support.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 
Code 400






​Error Code 400 Description:

This code indicates an error retrieving content from Google and is typically not self healing.


Next Steps:

Please contact support.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 401






​Error Code 401 Description:

This code indicates an authorization error. It is typically caused by disabling or suspending a user or the user’s Organizational Unit in your Google Domain Control Panel.


Next Steps:

Please check to ensure that Spanning Backup is installed in your domain and that this user is active in your domain.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 403






​Error Code 403 Description:

This code indicates that you are forbidden from accessing this content. It is typically seen where for document backups where there are a lot of files and Google starts to limit the total number of files that can be downloaded in a single session.


Next Steps:

This error usually clears up after a day or two, as we get all documents backed-up the first time. If this error continues after several days, please contact Support.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 404






Error Code 404 ​Description:

This code indicates that the content (usually a file) was not found by Google. This error is typically found when the actual file that has been uploaded to Google is in some way corrupt.


Next Steps:

Find this file in the Google Docs UI and see if you can download it, or view it. More than likely you will get an error. In this case, delete the file and upload it again. If you are able to download/access this file through the Google Docs UI, please contact our Support team.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 409






Error Code 409 ​Description:

This code indicates that Google experienced a conflict in trying to access the content that Spanning attempted to download. This issue is typically a transient issue with Google.


Next Steps:

This error typically clears up after a day or two, so let a few more backup cycles run. If this error persists, please contact our Support team.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 410






​Error Code 410 Description:

This code indicates that the file is not available for download. This is frequently an issue with PDF files that have been marked as “Prevent viewers from downloading.” There are some other file types which are not able to be downloaded from Google. They include: AppsScripts, Fusion Tables and links to external content for Google Drive applications.


Next Steps:

Find the offending file in your Google Drive and check it’s privacy settings.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 413






​Error Code 413 Description:

This code indicates that Google experienced a server trying to access the content that Spanning attempted to download.


Next Steps:

This error typically indicates a problem with the way that Spanning is making our request from Google. Please contact our Support team.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 414






Error Code 414 ​Description:

This code indicates that Google experienced a server trying to access the content that Spanning attempted to download.


Next Steps:

This error typically indicates a problem with the way that Spanning is making our request from Google. Please contact our Support team.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 500






​Error Code 500 Description:

This code indicates that Google experienced a server error in trying to access the content that Spanning attempted to download. This issue is typically a transient issue with Google.


Next Steps:

This error typically clears up after a day or two, so let a few more backup cycles run. If this error persists, please contact our Support team.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 502






​Error Code 502 Description:

This code indicates that Google experienced a server error in trying to access the content that Spanning attempted to download. This issue is typically a transient issue with Google.


Next Steps:

This error typically clears up after a day or two, so let a few more backup cycles run. If this error persists, please contact our Support team.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 503






​Error Code 503 Description:

This code indicates that Google experienced a server error in trying to access the content that Spanning attempted to download. This issue is typically a transient issue with Google.


Next Steps:

This error typically clears up after a day or two, so let a few more backup cycles run. If this error persists, please contact our Support team.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 10001






Error Code 10001 ​Description:

This code indicates that Spanning had an internal error attempting to backup a single email message.


Next Steps:

Please contact Support.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 11001






​Error Code 11001 Description:

This code indicates that Spanning had an internal error attempting to backup a single email message.


Next Steps:

Please contact Support.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 12001






​Error Code 12001 Description:

This code indicates that Spanning had an internal error attempting to backup a single email message.


Next Steps:

Please contact Support.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 13001






Error Code 13001 ​Description:

This code indicates that your account has reached it’s maximum bandwidth limits for email (IMAP) download.


Next Steps:

This error lasts for up to 24 hours. Spanning will pick up your account backup on the next day. Please give this a few days to settle out, especially if you have a large number of mail messages.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 13002






Error Code 13002 ​Description:

This code indicates that your account does not have IMAP access enabled.


Next Steps:

This is a fatal error. Spanning uses IMAP for email access. Please enable IMAP access for your domain in your Google Domain Control Panel. Google describes how to do this here.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 13003






​Error Code 13003 Description:

This code indicates that this account was unable to authenticate with Google’s IMAP server.


Next Steps:

Confirm that this account is still an active user in your Google Apps Console.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 13004






Error Code 13004 ​Description:

This code indicates that your account does not have IMAP access enabled.


Next Steps:

This is a fatal error. Spanning uses IMAP for email access. Please enable IMAP access for your domain in your Google Domain Control Panel. Google describes how to do this here.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 13005






Error Code 13005 ​Description:

This code indicates that this account was unable to authenticate with Google’s IMAP server.


Next Steps:

Confirm that this account is still an active user in your Google Apps Console. This error typically occurs when a user is in a suspended state.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 14001






​Error Code 14001 Description:

This code indicates that there was a network error retrieving an email message.


Next Steps:

This is typically a transient issue. We will resume your backup on our next backup cycle.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 14002






​Error Code 14002 Description:

This code indicates that there was a network error retrieving an email message.


Next Steps:

This is typically a transient issue. We will resume your backup on our next backup cycle.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 14003






​Error Code 14003 Description:

This code indicates that there was a network error retrieving an email message.


Next Steps:

This is typically a transient issue. We will resume your backup on our next backup cycle.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 15001






Error Code 15001 ​Description:

This code indicates that there was a network error retrieving an email message.


Next Steps:

This is typically a transient issue. We will resume your backup on our next backup cycle.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 16001






Error Code 16001 ​Description:

This code indicates that there was a network error retrieving an email message.


Next Steps:

This is typically a transient issue. We will resume your backup on our next backup cycle.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 16002






​Error Code 16002 Description:

This code indicates that there was a network error retrieving an email message.


Next Steps:

This is typically a transient issue. We will resume your backup on our next backup cycle.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 16003






​Error Code 16003 Description:

This code indicates that there was a network error retrieving an email message.


Next Steps:

This is typically a transient issue. We will resume your backup on our next backup cycle.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 16004






​Error Code 16004 Description:

This code indicates that there was a network error retrieving an email message.


Next Steps:

This is typically a transient issue. We will resume your backup on our next backup cycle.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 16005






Error Code 16005 ​Description:

This code indicates that there was a network error retrieving an email message.


Next Steps:

This is typically a transient issue. We will resume your backup on our next backup cycle.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 16006






Error Code 16006 ​Description:

This code indicates that there was a network error retrieving an email message.


Next Steps:

This is typically a transient issue. We will resume your backup on our next backup cycle.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 16007






​Error Code 16007 Description:

This code indicates that there was a network error retrieving an email message.


Next Steps:

This is typically a transient issue. We will resume your backup on our next backup cycle.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 16008






Error Code 16008 ​Description:

This code indicates that there was a network error retrieving an email message.


Next Steps:

This is typically a transient issue. We will resume your backup on our next backup cycle.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 16010






Error Code 16010 ​Description:

This code indicates that you're trying to restore email, but have reached your shared Google storage quota and have run out of storage space.


Next Steps:

There's a couple of options to resolve this:

1. Reduce the amount of storage space being used in the Google account. Information on how to do this can be found here:

Storage limits and reducing the storage being used

2. Increase the shared storage space for your Google account. Information on how to do this can be found here:

Increasing your shared Google storage


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 17001






​Error Code 17001 Description:

This code indicates that there was a network error retrieving an email message.


Next Steps:

This is typically a transient issue. We will resume your backup on our next backup cycle.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 17002






Error Code 17002 ​Description:

This code indicates that your account has reached it’s maximum bandwidth limits for email (IMAP) download.


Next Steps:

This error lasts for up to 24 hours. Spanning will pick up your account backup on the next day. Please give this a few days to settle out, especially if you have a large number of mail messages.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 20500






​Error Code 20500 Description:

This code indicates that there was a server error retrieving an email message from Google’s IMAP server.


Next Steps:

This is typically a transient issue. We will resume your backup on our next backup cycle.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 20501






​Error Code 20501 Description:

This code indicates that there was a server error retrieving an email message from Google’s IMAP server.


Next Steps:

This is typically a transient issue. We will resume your backup on our next backup cycle.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code 99999






Error Code 99999 ​Description:

This code indicates that Spanning encountered an internal error attempting to retrieve data from Google.


Next Steps:

Please contact our Support team.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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Code no-backup






Error Code no-backup ​Description:

This code indicates that Spanning has queued or started the backup, but has yet to complete it.


Next Steps:

Please allow Spanning Backup time to complete the backup process.


Contacting Support:

If you have any questions or run into any problems, please don’t hesitate to contact support. Please include the Google account name that has the failure, plus details like filenames, dates, and error codes.



 

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