How is a customer’s compensation calculated?
The customer will receive 10 times the amount that was paid for the individual user subscription which had a failed restore operation. The compensation will be capped at the total amount paid to Spanning for the current year’s subscription. Below is an example of how the compensation is calculated:
*Customer has 100 licenses for which it pays $40 for each individual license in the current year
*Customer experiences an unsuccessful restore operation for one individual license
*Customer will receive $400 ($40 * 10) for the unsuccessful restore operation
*Customer will not receive compensation of more than $4,000 in the current year (e.g., if 15 individual licenses had unsuccessful restore operations, customer would receive $4,000 (rather than $6,000 ($40 * 15)) because of the cap).