Spanning Knowledge Base

Knowledge Base

How do I download my exported data?

Last Updated: Oct 26, 2015 11:58AM CDT

Once your data has finished exporting, you will receive an email informing you that the data is available to download. After you have received this email, you will have 14 days to download your data.  To download your export file from Spanning, please follow these steps:

1. Log into your Spanning account as the same user that you were signed in as when you initiated the export (note: if you are a non-admin user, skip to step #3)
2. Click the 'Viewing As' button in the upper-right corner of the screen and select this user's account
3. On the 'User' tab, under the 'Exports' heading, you will see your data available to download to your computer
4. After you download your data to your local hard drive, you will need to use a 3rd party un-archiving tool to extract all of your data.  We recommend using 7-Zip ( for PCs or the default Apple Utility for Macs

If you have any questions about accessing your exported data, please email
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