Cloud-to-Cloud Backup: Google Apps, Salesforce and Office 365

Knowledge Base

How do I monitor Office 365 backup errors?

Last Updated: Dec 18, 2015 10:38AM CST

When Spanning encounters errors during the backup of your tenant’s data, Spanning filters these errors by category, to make it easy for admins to quickly diagnose what needs attention.  To see current errors in your Office 365 backups, please follow these steps:

1. Log into your Spanning Backup for Office 365 account as the admin user
2. Click the Problems tab
3. Click the Filter button to display the 3 categories of problem types
  • Attention Needed: Important errors that require the attention and/or action from the administrator or user to resolve
  • Temporary Errors: Transient errors that will typically resolve themselves in the next one or two backups
  • Cannot Back Up: content that we cannot back up due to limitations in the Microsoft APIs
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