Knowledge Base
SB for Salesforce: Administrator
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How do I install and configure Spanning Backup for Salesforce?
To install and configure Spanning Backup for Salesforce into your Salesforce org, please watch this video: ...
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How do I monitor my Salesforce Backups?
Application: To monitor the status of your daily backups from Spanning, simply log into your Spanning Backup f...
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How do I optimize the number of API calls for my instance?
When installing Spanning Backup for Salesforce, your instance is automatically set up with a limit of 15,000 A...
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How do I customize my Spanning Dashboard?
When you log into Spanning Backup, the main dashboard displays 4 object types and the number of records in eac...
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How can I change the account used for the backup process?
To change the account used for backup processing, login to Salesforce with the new account, navigate to Spanni...
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How can I change the number of API calls used by Spanning Backup?
From the dashboard, click Change API limit and set a new value. To review the number of API calls made in eac...
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Why do I get an error loading (rendering) Spanning Backup for Salesfor...
This error occurs when required post-installation steps related to granting access were not completed successf...
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Why am I seeing a MethodNotAllowedError message?
When installing Spanning Backup for Salesforce, if you receive the following error message, your Spanning inst...
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How does Spanning Backup for Salesforce handle encrypted data?
If there are encrypted fields in your Salesforce account, there are several things to note regarding Spanning ...
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How do I cancel my service?
We hate to see you go! However, if you decide that you must end you service with Spanning, there are a few th...
