Why is the Chat icon over the Universal Restore Button?

If you have configured your Spanning Backup Universal Restore button, but the Salesforce 'Chat' icon overlays it, then you need to disable the 'Allow a chat widget to be included in custom Visualforce pages.' setting in your Salesforce account.


To disable this setting, follow these steps:

1. Log into your Salesforce account as the admin user.
2. Click the 'Setup' button in the upper-right corner of the screen
3. In the left-side navigation panel, navigate to Build > Customize > Chatter > Chat Settings
4. Click Edit.
5. Un-check the box for 'Allow a chat widget to be included in the custom Visualforce pages.'

If you have any additional questions, please contact support@spanning.com.

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