Yes, customers who purchased through a reseller or partner are eligible for the 100% Restore Guarantee. These customers should follow the same process outlined above to investigate and receive compensation for a failed restore. Compensation in the form of a refund will be paid directly to the customer, and the reseller or partner will be notified of the failed restore and the payment made to the customer.
Are customers who purchased Spanning Backup for G Suite through a reseller or partner eligible for the guarantee?
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